Embargo Period

Please ensure that you set your staff and end user expectations accordingly to avoid frustration.

During the holiday and carrier embargo period

We will not be performing any non-essential network and infrastructure changes or provisioning tasks from:

09:00AM on the 16th of December 2024 to 05:00PM on the 8th of January 2025

If you have any specific requirements for assistance with services, please let us know as soon as possible so we can assist you before the embargo period.

Impacts of Embargo

Provisioning Times | firewall | encryption | antivirus | security | time saving | minimise downtime

Provisioning
Times

May be delayed and some services may possibly take longer to complete.

Cyber Security Services | Network security | Protected against threats

Connectivity Orders & Faults

Will continue to be processed but may be delayed.

Voice over IP Porting

Voice over IP Porting

Will continue to be processed but may be delayed.

DaaS | cybersecurity | security awareness | Reduce overall costs | Improve data quality | Expertise and experience

Operational
Staff

Will be working at a reduced capacity throughout the above period.

Network Add or Move | Centralised phone number | Managed Virtual Desktop| VDI

Network
Add/Move

No major changes will be performed during this period.

Infrastructure
Add/Move

No major changes will be performed during this period.

Festive Season

Festive Period Opening Hours

Our team will be available during the festive period, should you need us. Genisys will be open and operating as normal throughout the holiday period except for:

25th, 26th of December and the 1st of January which we will be closed for.

For urgent issues during the public holidays, contact the service desk on 1300 220 888.

Ready to get started?

Your business can choose any combination of our services or get in contact with our team to create a tailored solution.