Embargo Period
Please ensure that you set your staff and end user expectations accordingly to avoid frustration.
During the holiday and carrier embargo period
We will not be performing any non-essential network and infrastructure changes or provisioning tasks from:
09:00AM on the 16th of December 2024 to 05:00PM on the 8th of January 2025
If you have any specific requirements for assistance with services, please let us know as soon as possible so we can assist you before the embargo period.
Impacts of Embargo
Provisioning
Times
May be delayed and some services may possibly take longer to complete.
Connectivity Orders & Faults
Will continue to be processed but may be delayed.
Voice over IP Porting
Will continue to be processed but may be delayed.
Operational
Staff
Will be working at a reduced capacity throughout the above period.
Network
Add/Move
No major changes will be performed during this period.
Infrastructure
Add/Move
No major changes will be performed during this period.
Festive Period Opening Hours
Our team will be available during the festive period, should you need us. Genisys will be open and operating as normal throughout the holiday period except for: