Desktop as a Service

A comprehensive outsourcing solution, providing top-quality desktop management and fast responsive desktop support.

Genisys’ Managed Desktop as a Service is a comprehensive outsourcing solution

We offer the whole package when it comes to desktop management and desktop support. Providing detailed hardware and software asset management, mature software deployment facilities, as well as leading-edge policy-based security detection and remediation.

Additionally, Genisys’ has a depth of experience in Desktop services, transition and transformation knowledge. Our team has the ability to supply both hardware along with software. Delivering your business (whatever the size) a full range of services that are designed, implemented, and supports your Desktop / Laptop End User Support requirements. Including threat and vulnerability management, easy device and client app management and threat analytics reporting.

Service Excellence | Desktop as a Service | improved BI | data services | cyber security | Migrate risk

Reduced Operational Costs

Ongoing technology and process improvement that result in your business effectively using your resources and technology.

Cyber Security Services | Desktop as a Service | Greater flexibility and agility

Proactive Approach to Security

Automated software upgrades and security patches. With timely deployment to stay ahead of security issues and threats.

Service Arrangement | Desktop as a Service | Data consistency | data services | Easy system management

Standardised Workplace Environment

Genisys creates and integrates standard operating and support procedures. Establishing the framework for application packing, patch and software distribution, software license procurement, software license compliance management, and asset management.

DaaS | cybersecurity | security awareness | Reduce overall costs | Improve data quality | Expertise and experience

Over 20+ Years Experience

Experience, knowledge, along with tools that add value to the end user service experience.

Professional IT Services | Desktop as a Service | Maximise uptime

Easy and Smooth Process

Smooth transfer of operational control on service commencement.

Our approach to Desktop Management

Our approach to Desktop Management provides an end-to-end support solution for our clients. Purposely designed as a complete lifecycle management package that delivers an innovative approach to the workplace environment.

Furthermore, we use ITIL release management practices, providing a complete configuration management data product, as stated above. (Asset tracking and lifecycle management, Real-time management reporting, Licence management and Inventory management).

CONTACT THE TEAM

Superior Desktop as a Service solutions

Service Support

Implementing and supporting locked-down environments. Enables a balance that prevents too much customisation as well as rogue software installation by users, while still deploying features quickly required by the business.

Our team delivers integrated reliable messaging with collaboration options. Managing hardware warranty along with service calls end-to-end across all suppliers through the Service Desk. Our Service Desk is backed by an experienced Australian based team, giving your business peace of mind with local IT support.

Security Management and Anti-Virus Protection

Keeping your devices and apps up-to-date and protected. Our team maintain anti-malware protection across the desktop environment, with automated security patch and policy management.

Genisys manages anti-virus services for customers desktop and laptop fleet as well as distribute anti-virus signature files when made available from the vendor.

Performance Monitoring and Maintenance

Actively maintain the standard desktop base image with a predictable release cycle. While increasing resilience to cyber threats with real-time analysis and reporting. We actively maintain the desktop asset inventory (e.g. In-Tune, SCCM) to provide a reportable, known state of the desktop environment and hardware/spare. Furthermore, your business can rest easy with automated software deployment, updates, and repairs.

License Usage Management and Compliance

Our expert team monitor desktop application licenses and usage to optimise purchased products. The team will predict future usage requirements along with maintain license compliance. This information allows us to seamlessly integrate with existing software management systems to reduce business disruption.